How Our Guarantee Works
Simple protection for every service booked through TryMe
1
Book with Confidence
Every pro on TryMe is verified, reviewed, and committed to quality work. Book any service with peace of mind.
2
Let Us Know
If something isn't right, contact us within 7 days of your service. Our team will review your concern promptly.
3
We Make It Right
We'll work with the pro to fix the issue, send another pro, or provide a credit toward your next service.
What's Covered
Included in Our Guarantee
- Workmanship issues within 30 days
- Pro doesn't show up for scheduled appointment
- Work not completed as agreed
- Damage caused during the service
- Unprofessional conduct
- Quality of materials (if provided by pro)
- Communication issues
Not Covered
- Services booked outside of TryMe
- Changes in scope requested after booking
- Pre-existing issues not disclosed
- Normal wear and tear
- Acts of nature or unforeseen events
- Issues reported after 30 days
- Materials supplied by customer
98%
Customer Satisfaction
24hr
Average Response Time
100%
Verified Pros
$1M+
In Guarantees Honored
Frequently Asked Questions
Simply go to your Dashboard, find the booking in question, and click "Report an Issue." Fill out the form describing what went wrong, and our team will review it within 24 hours. You can also email us at support@tryme.com or call our support line.
You have 7 days from the date of service to report initial concerns. For workmanship issues that become apparent later, you have up to 30 days. We recommend inspecting work promptly and reporting any concerns as soon as you notice them.
Our resolution team acts as a neutral mediator. We'll review photos, communications, and both parties' accounts. If needed, we may arrange for an independent assessment. Our goal is always a fair resolution for everyone involved.
The guarantee covers up to the full value of your original service booking. For larger projects or additional coverage needs, we offer optional extended protection plans. Contact us for details on coverage for projects over $10,000.
No! The TryMe Happiness Guarantee is included free with every service booked through our platform. It's part of our commitment to quality and customer satisfaction. You're automatically covered when you book through TryMe.
Protected by TryMe
Ready to Book with Confidence?
Find verified local pros backed by our Happiness Guarantee
© 2026 TryMe. All rights reserved.
Verified individuals only.